Pop In A Box – Help Centre

Welcome to the Pop In A Box Help Centre.
Here you’ll find answers to our most common questions and direct links to our key policies.

If you still need help after reading through, our Customer Service Team is here for you, contact details are at the bottom of this page.

1. Ordering

Do I need an account to place an order?
No, you can check out as a guest. But creating an account makes it easier to track orders, save your details, and manage returns.

Who can order from Pop In A Box?
You must be at least 18 years old to place an order.

How do I know my order is confirmed?
When you place an order, it’s treated as an offer to buy. Your order is confirmed once we send a dispatch confirmation email.

2. Payment & Pricing

• All prices are shown in GBP and include VAT where applicable.

• Delivery charges are displayed at checkout.

• We accept a variety of payment methods.

• Promotions may have additional terms which will take priority over our standard terms if there’s a conflict.

3. Shipping & Delivery

How long does delivery take?
Delivery times vary by location and shipping option. We aim to deliver within 30 days of your order as required by UK law.
Times shown at checkout are estimates only and not guaranteed.

What happens if my order is late, lost, or damaged?
If your order is delayed beyond the estimated date, or arrives damaged, contact us within 14 days of the expected delivery date. We’ll arrange a resolution in line with our policies.

4. Returns & Refunds

Can I return an item?
Yes — most products can be returned within 30 days of receipt if they’re in original condition.
Certain products are non-returnable, including:

• Trading card products.

• Opened mystery boxes.

• Items with broken tamper-proof seals.

How do I start a return?
Visit our Returns & Refunds Policy for full instructions.

Refunds are processed to your original payment method once the return is received and inspected.

5. Product Information

We aim to make all product descriptions and images as accurate as possible. However, colours and appearances may vary depending on your device settings.

6. Intellectual Property

All images, logos, text, and designs on our site are owned by or licensed to Pop In A Box and protected by copyright and trademark laws. You must have written permission to use our content.

7. Legal Information

Company Name: ZAVVIGROUP Limited (trading as Pop In A Box)
Company Number: 14853796
Registered Office: Avengers Towers, Road One, Winsford Industrial Estate, Winsford, CW7 3PZ, United Kingdom
VAT Number: GB 442 3812 13
Governing Law: England and Wales
Jurisdiction: Courts of England and Wales

8. Contact Us

📧 Email: cs@zavvigroup.com
📍 Post: Zavvi Group, Avengers Towers, Road One, Winsford Industrial Estate, Winsford, CW7 3PZ, United Kingdom

Our Customer Service Team will respond as quickly as possible, usually within 1–2 working days.