Shipping policy

Pop In A Box – Delivery Information

At Pop In A Box, we’re committed to processing and shipping your order as quickly and securely as possible.

Order Processing Times

  • Our warehouse operates Monday to Friday, excluding public holidays.

  • Outside of peak trading periods, we aim to dispatch in-stock orders promptly, usually within 24 hours of purchase.

  • During busy periods (e.g. promotions, seasonal sales), dispatch may take up to 2–5 working days.

  • You will receive a confirmation email, including tracking information, once your order has been dispatched.

Pre-Orders

  • Products marked as pre-order will be dispatched once they arrive from our suppliers.

  • All estimated dispatch dates are provided in good faith but may be subject to change due to factors outside our control.

  • Payment is taken at the time of order to secure your allocation. While we work hard to fulfil all pre-orders, payment does not guarantee product availability.

  • In the unlikely event we cannot fulfil your pre-order, a full refund will be issued to your original payment method.

  • Pre-orders may be dispatched separately from other items in your order.

Shipping Options & Delivery Times

  • Available shipping methods and estimated delivery times will be displayed at checkout.

  • Shipping starts at £3.50 per order but free on orders over £50.

  • Standard delivery estimates: 2-4 working days from dispatch.

  • We work with trusted courier partners to ensure safe and timely delivery.

Delivery Issues

  • If your tracking shows an order as delivered but you have not received it, contact our Customer Service Team within 7 days.

  • Any damaged, missing, or incorrect items must be reported within 14 days of delivery, with photographic evidence of the item, packaging, and shipping label.

Contact Us

For any order queries, please contact our Customer Service Team via the live chat feature on our website or through the contact details listed in our website footer.

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